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All orders will be shipped via UPS or FEDEX. We cannot be responsible for any delays of your order due to bad weather conditions or the negligence of the carrier. CDA is not responsible for undeliverable packages or incorrect shipping addresses.

Ordering Extras
Keep in mind that garments have the tendency to go missing, be misprinted or have a manufacturer defect that may not be caught until the order is printed and we will be happy to CREDIT you if any of these situations occur. However, we cannot REPLACE any items that were short in the order. The industry spoilage standard is 5% but we encourage customers to order at least 5-10 extras.

Availability of products
On some garment orders, if an order cannot be fulfilled with the requested product, it will be replaced with an equivalent make and color item Please advise CDA if you would like to be notified if this situation occurs.  We will suggest that you place your order as early as possible, since if the garment goes out of stock, we will not be able to use it for your order.

Blank samples are available on most items. The cost would dependent on the item plus applicable ship fees. Please note we use many different vendors so if you request more than one sample there is a very good chance they will come from different places and you will be charged separately for each sample.

Dye Lots 
ā€‹Due to market conditions and manufacturer garment mill variances beyond the seller's control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.

Minimums & Reorders
Due to the time involved in setting up an order many items will require a minimum qty amount. Reorders are required at the same rate.

Payment Terms
We require that all orders be prepaid unless terms have been established. A $100 deposit is required for orders that are not yet finalized but wish to start on art mockups. Checks received with non-sufficient funds will be charged $30 for each processing attempt.

Quotes will expire 30 days from the date they were created.

Art / Order Approval
Mockups will be provided with all orders. Artwork must be approved via website or email before your order will begin processing. The customer is responsible for verifying all aspects of the quote and art proof. CDA assumes no responsibility for typographic errors contained in these documents once they have been approved. Please verify quantities, colors, styles, sizes, print locations, print colors, and shipping addresses upon receipt.

Customer Submitted Art
All designs submitted by customers must meet the requirements of CDA. For design requirements, please speak to a representative. We will not reuse any designs or ideas that were created by you, but may use them for marketing purposes only.

Ink Colors / Garment Colors / Logo Placement
Please note that due to varying monitor settings, the colors represented on your digital mockup may not match the actual ink or garment color. CDA is not responsible for variations between your monitor and the actual ink or garment colors. For better accuracy, PMS matching is available for a fee. The mockup will show general sizing and placement for your logo but may not be exact.  We will print the logo using standard placement procedures per printer unless otherwise specified by the customer. We highly encourage you to order a pre-production sample if you are trying to achieve a specific ink color or would like your logo printed in non-standard location.

Returns / Claims
At CDA, we stand behind our work. We are happy to reprint the order to the correct specs if a mistake has been found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified we will do everything we can to take care of any issues in a timely manner.  

Unique Locations
Printing over seams, zippers, collars or other unique locations may lead to ink build ups, coverage and consistency issues. CDA is not responsible for crediting or replacing any items in which these issues may occur.